FAQ

in progress...

What is the Discord support response time?
We respond within 72 hours, Monday to Friday, during French business hours.

I purchased scripts before December 2024, can I get the updates for free?
Yes, of course. Based on your Tebex payment ID, you will receive a free update for your script after providing proof of payment via Tebex. Please note that unlocked scripts are not eligible for updates.

I encountered a bug in a script, what should I do?
If the bug has not yet been addressed or is not known, contact us on Discord to open a ticket, and the developer will provide a free fix that will be applied to everyone.

I have ideas for improvements, how can I submit them?
You just need to write to us on Discord. While we don’t accept every idea from everyone, we do consider suggestions due to the high demand.

Is Shepard no longer managing the scripts here?
That's correct. From now on, his partner iiredDev is taking over, but Shepard remains as backup to assist iiredDev in case of any issues.

The script has too many bugs or is not compatible with my server, what should I do?
Open a ticket, and we will make every effort to find an ideal solution. In the worst case, a refund may be issued.

Can I get a refund?
Residents of France and the European Economic Area are entitled to a 14-day withdrawal period. However, you must express your intentions via Discord. If the refund request is not valid, the refund cannot be processed by our services, but will be handled by TEBEX's accounting service.
Any request for a refund made more than 14 days after the purchase date will no longer be eligible for a refund.